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How can we help?

Whether you have a question, feedback, or concern, we are here to provide the support you need.

Commercial enquiries

Whether you are looking for a specific financial product or service, exploring partnership opportunities, or have any other commercial enquiries, our team is committed to finding the best solutions for your business needs.

PR & Communications

If you have any enquiries regarding latest AFS news, media interviews, sponsorship opportunities, or general communications, our team is ready to assist you.

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Support

Customer support channels

Select the relevant channel and get in touch with our dedicated team.

AFS Merchant Support

Contact us by phone

Bahrain (General Inquiries)

+973 1729 0333

Bahrain

+973 1729 9444

Oman

+968 2457 7177

UAE

+971 4312 4848

Egypt

+20 17119

Contact us by email

[email protected]

Al Rateb Support - WPS

Contact us by phone

Bahrain

+973 1729 9090

Contact us by email

[email protected]

BPay

Contact us by phone

Bahrain

+973 1729 9717

Contact us by email

[email protected]

Complaints

At AFS our customers are our priority. We take all disputes and complaints from our customers and business partners very seriously and, as such, all complaints are dealt with promptly and fairly.

AFS will endeavor to address all complaints within a period not exceeding 15 working days.

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Escalation Channels

If you are not satisfied with your complaint resolution, you may escalate your complaint via the escalation channels listed below within thirty (30) business days from our response.

Contact us by post mail

Customer Service and Excellence Unit,

Arab Financial Services Company B.S.C. (c),

PO BOX 2152

Manama, Kingdom of Bahrain

Contact us by email

[email protected]

Our offices

Find us at these locations

Bahrain - Headquarters

Level 12 & 14,

Harbour Tower East,

Bahrain Financial Harbour

Manama

Directions

United Arab Emirates

Dubai Supreme Court Complex,

Umm Hurair 2,

Deira,

Dubai

Directions

Egypt

70th Street, Plot 133,

Banks Area,

Fifth Settlement,

New Cairo

Directions

Sultanate of Oman

Office 425, Level 4,

Al Fardan Heights,

Ghala,

Muscat

Directions

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