How can we help?

You can submit your complaint through our Online Feedback Form. Select "Submit a Complaint" as the Topic and complete the form.

Alternatively, you may reach us through the following channels:

Phone

You may contact us by phone through:

Bahrain:+973 1729 9444

United Arab Emirates:+971 4312 4848

Egypt:+20 17119

Oman:+968 2457 7177

All complaints will be thoroughly reviewed and addressed. You may be asked to provide additional information to help us resolve your complaint efficiently.

We will aim to acknowledge your complaint within 2 working days and aim to provide a final response within 15 working days.

If you are not satisfied with the response provided by AFS, you may contact our Complaints Officer for a further review of your case.

If you remain dissatisfied, you have the right to escalate your complaint to the escalation channels listed below within thirty (30) calendar days from the date of our final response.

• Bahrain: You may escalate your complaint to the Consumer Protection Unit at the Central Bank of Bahrain (CBB).
• Egypt: You may escalate your complaint to the Consumer Protection Unit at the Central Bank of Egypt (CBE).
• United Arab Emirates: You may escalate your complaint to the Central Bank of the United Arab Emirates (CBUAE) or to Sanadak.